Maha Al-Subaie
APP-1022-002 • Applied for Baggage Services Officer
Maha Al-Subaie
Customer Service Supervisor at logistics company • 4 years
Interview DoneSource: LinkedIn • Applied 19 Jul 2026
Application journey
From resume submission to final result.
Resume submitted
19 Jul 2026PassedApplied via LinkedIn for Baggage Services Officer.
AI resume screening
19 Jul 2026PassedStrong customer recovery and supervisory experience; systems training can be provided.
Interview invitation
19 Jul 2026PassedInvited to the Habib AI voice interview.
AI interview completed
19 Jul 2026PassedScored 84/100 across the competency framework.
Submitted resume
MAHA AL-SUBAIE Customer Service Supervisor at logistics company • Riyadh, KSA maha.subaie@email.com • +966 55 888 7777 PROFILE Supervised 10-person claims team, reduced dispute escalation by 20% and improved response time. EXPERIENCE Customer Service Supervisor at logistics company — 4 years • Handled passenger check-in, boarding and service recovery during peak operations. • Worked to airline SLAs on punctuality, safety and passenger satisfaction. EDUCATION Bachelor of Business Administration LANGUAGES Arabic, English, Urdu SKILLS Claims handling, Team supervision, CRM, Dispute resolution Source: LinkedIn • Submitted 19 Jul 2026
AI interview transcript highlights
Q1. Let's start simply — tell me about yourself and what draws you to a passenger-facing role at an international airport.
87/100Maha described a concrete example from their time as Customer Service Supervisor at logistics company, focusing on passenger safety, calm communication and following airline procedure.
Q2. Describe a time you helped a customer who was upset or in a hurry. How did you handle it?
81/100Maha described a concrete example from their time as Customer Service Supervisor at logistics company, focusing on passenger safety, calm communication and following airline procedure.
Q3. A flight is delayed by four hours and thirty passengers are crowding your desk. Walk me through your first five minutes.
89/100Maha described a concrete example from their time as Customer Service Supervisor at logistics company, focusing on passenger safety, calm communication and following airline procedure.
Q4. How do you stay accurate with check-in, ticketing and baggage rules when the queue is long and the pressure is high?
83/100Maha described a concrete example from their time as Customer Service Supervisor at logistics company, focusing on passenger safety, calm communication and following airline procedure.
Interview recording & transcript
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