Work Habib

Layla Al-Rashid

APP-1041-001 • Applied for Passenger Service Agent

Back to applicants
Layla Al-Rashid profile

Layla Al-Rashid

Front Desk Agent at 4-star hotel • 2 years

Interview Done
AI match: 88%
layla.alrashid@email.com +966 50 123 4567 Riyadh, KSA Diploma in Aviation Hospitality, Saudi Aviation Academy Arabic, English, French
Customer serviceConflict resolutionIATA Fares & TicketingAmadeus

Source: LinkedIn • Applied 14 Aug 2026

Application journey

From resume submission to final result.

  1. Resume submitted

    14 Aug 2026Passed

    Applied via LinkedIn for Passenger Service Agent.

  2. AI resume screening

    14 Aug 2026Passed

    Strong service instincts, calm under pressure and provides specific passenger-outcome examples. Compliance answers are solid but could be deeper.

  3. Interview invitation

    14 Aug 2026Passed

    Invited to the Habib AI voice interview.

  4. AI interview completed

    14 Aug 2026Passed

    Scored 88/100 across the competency framework.

Submitted resume

LAYLA AL-RASHID
Front Desk Agent at 4-star hotel • Riyadh, KSA
layla.alrashid@email.com • +966 50 123 4567

PROFILE
Managed check-in and guest relations for 120+ room property; trained 3 new joiners; resolved complaints with 92% guest satisfaction.

EXPERIENCE
Front Desk Agent at 4-star hotel — 2 years
• Handled passenger check-in, boarding and service recovery during peak operations.
• Worked to airline SLAs on punctuality, safety and passenger satisfaction.

EDUCATION
Diploma in Aviation Hospitality, Saudi Aviation Academy

LANGUAGES
Arabic, English, French

SKILLS
Customer service, Conflict resolution, IATA Fares & Ticketing, Amadeus

Source: LinkedIn • Submitted 14 Aug 2026

AI interview transcript highlights

Q1. Let's start simply — tell me about yourself and what draws you to a passenger-facing role at an international airport.

91/100

Layla described a concrete example from their time as Front Desk Agent at 4-star hotel, focusing on passenger safety, calm communication and following airline procedure.

Q2. Describe a time you helped a customer who was upset or in a hurry. How did you handle it?

85/100

Layla described a concrete example from their time as Front Desk Agent at 4-star hotel, focusing on passenger safety, calm communication and following airline procedure.

Q3. A flight is delayed by four hours and thirty passengers are crowding your desk. Walk me through your first five minutes.

93/100

Layla described a concrete example from their time as Front Desk Agent at 4-star hotel, focusing on passenger safety, calm communication and following airline procedure.

Q4. How do you stay accurate with check-in, ticketing and baggage rules when the queue is long and the pressure is high?

87/100

Layla described a concrete example from their time as Front Desk Agent at 4-star hotel, focusing on passenger safety, calm communication and following airline procedure.

Interview recording & transcript

No voice recording saved for this candidate yet. Run the interview in the simulator and the full audio and transcript will be attached to this file automatically.

Start interview