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Sara Al-Otaibi

APP-1041-F01 • Applied for Passenger Service Agent

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Sara Al-Otaibi profile

Sara Al-Otaibi

Guest Relations Officer at 5-star hotel • 3 years

Offer
AI match: 91%
sara.alotaibi@email.com +966 50 111 2233 Riyadh, KSA Bachelor of Tourism & Hospitality, Princess Nourah University Arabic, English, Spanish
VIP guest handlingConflict resolutionAmadeusComplaint management

Source: LinkedIn • Applied 05 Aug 2026

Application journey

From resume submission to final result.

  1. Resume Submitted

    05 Aug 2026Passed

    Application received via LinkedIn with CV and cover letter.

  2. AI Resume Screening

    05 Aug 2026Passed

    Habib AI scored resume 89/100 — strong hospitality background, IATA certification, bilingual. Auto-advanced.

  3. Interview Invited

    07 Aug 2026Passed

    AI interview invitation sent by email and SMS. Candidate scheduled for 09 Aug.

  4. AI Interview Completed

    09 Aug 2026Passed

    Completed all 10 questions with Habib AI. Overall interview score 91/100. Recommendation: Hire.

  5. Result & Evaluation

    10 Aug 2026Passed

    Panel reviewed Habib AI evaluation. Unanimous Hire. Top competency: De-escalation (95).

  6. Offer Extended

    12 Aug 2026In progress

    Offer letter sent: SAR 7,200/month + benefits. Awaiting candidate signature.

Submitted resume

SARA AL-OTAIBI — Guest Relations Officer

Experience
• Guest Relations Officer, Al Faisaliah Hotel, Riyadh (2024–Present): Managed VIP arrivals, resolved 20+ guest issues weekly, improved satisfaction score from 84% to 96%.
• Front Desk Agent, Marriott Riyadh (2023–2024): Processed 150+ check-ins daily, handled billing disputes and room moves.

Education
• Bachelor of Tourism & Hospitality, Princess Nourah University (2023)

Certifications
• IATA Passenger Ground Services (2024) • Amadeus Level 2 (2025)

Languages: Arabic (native), English (fluent), Spanish (conversational)

AI interview transcript highlights

Q1. Tell me about a time you dealt with an angry passenger or guest.

95/100

A guest missed a connecting transfer because our shuttle was delayed. I apologized, rebooked the transfer at our cost, upgraded the room, and followed up personally. The guest later left a 5-star review mentioning me by name.

Q2. How do you handle a flight delay announcement to a crowded gate?

92/100

Acknowledge the frustration first, give one clear honest update, then concrete next steps — vouchers, rebooking desk, timeline. I'd rather over-communicate than leave people guessing.

Q3. A passenger's bag is lost and they have medication inside. What do you do?

90/100

Escalate immediately as a priority trace, coordinate with the medical desk for emergency supply guidance, and give the passenger a direct contact and update cadence every 2 hours.

Q4. How do you prioritize when check-in, the boarding gate and a wheelchair request all need you at once?

88/100

Safety and compliance first — wheelchair request gets immediate dispatch to a colleague, then boarding gate as time-critical, while I hold the check-in queue with clear communication.

Habib AI recommendation

HIRE — Confidence 94%. Sara exceeds all role requirements. Bilingual service confidence, proven VIP handling, and structured STAR answers throughout. Recommend fast-tracking the offer before competing offers land.

Exceptional candidate. Consistent top-tier answers, strong de-escalation stories with measurable outcomes, and genuine service mindset.

Interview recording & transcript

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